C l i n i c   b y   t h e B a y
[SPRING 2012]
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"May we have eyes to see those who are rendered invisible and excluded, open arms and hearts to reach out and include them, healing hands to touch their lives with love, and in the process heal ourselves."
We are grateful to Health Diagnostics, one of our key medical partners from the day we opened. Health Diagnostics provides critical pro bono imaging services for our patients in their San Francisco and Daly City locations.
"We are honored to participate in such a worthy endeavor," says Health Diagnostics Medical Director, Dr. Sonja Moelleken. "Targeting this specific population of employed yet uninsured individuals allows us to cater our medical response to their specific needs. We are happy to assist the many volunteer physicians and staff through providing MRI, CT, and ultrasound services for this patient population. As health care expenses skyrocket, we understand the absolute necessity of giving back to our community through providing imaging procedures for these patients who otherwise would be unable to afford them. We provide a small contribution to the overall wonderful care that the physicians and staff at Clinic by the Bay provide."
We are grateful to Give Something Back Office Supplies for generously supporting Clinic by the Bay as a valued, locally-based community partner.
The Good People of Give Something Back Office Supplies describe our partnership this way, “We have given to hundreds of the most effective non-profit community service organizations during our 20 years as a socially responsible business, and even among those, what Clinic by the Bay has accomplished in a short time, with their incredible staff and heroic volunteers, is truly astonishing. Their work reinvigorates us to do ours. We are proud to have been and continue to be a supporter of their work.“
Our free monthly workshops take place at the clinic. All community members are welcome. Call (415) 405-0222 to reserve your spot! Upcoming sessions:
Getting Along with Family
Saturday, April 14, 11:00 am

Saturday, May 19, 11:00 am

Heart Disease and Cholesterol
Saturday, June 16, 11:00 am
We also offer ongoing diabetes and asthma classes at Walgreens, 3400 Cesar Chavez Street (at Mission). To register, call Liseli at 415.970.8001; include your name and the date you wish to attend.

Introduction to
Managing Diabetes
Friday, April 27, 3:00 pm
Friday, May 25, 3:00 pm
Learning to Manage Asthma
 Friday, May 18, 3:00 pm
Eligibility Screening
& Registration:
Monday 4:00 pm - 6:00 pm
Tuesday 12 pm - 8 pm
Wednesday 11:30 am - 1:30 pm
Thursday 10:00 am - 6:00 pm
Primary Care Clinic
for Registered Patients:
Tuesday 12:00 pm - 8:00 pm
Thursday 10:00 am - 6:00 pm
NEW! Patient Phone Line:
Monday 1:00 pm - 4:00 pm
Tuesday 12:00 pm - 8:00 pm
Wednesday 1:00 pm - 4:00 pm
Thursday 10:00 am - 6:00 pm
Friday 1:00 pm - 4:00 pm
 Available Services:
Primary and preventive care, general health exams, prescription assistance, specialty care referrals, community resource referrals, health education
Clinic by the Bay Springs Ahead!
A new Donor Wall, more primary care clinic hours,
and our new patient phone line 

Clinic by the Bay is 100% supported by the generosity of our volunteers, partners, and donors whose commitment makes it possible for us to provide compassionate health care, free-of-charge, to those in need.  
In appreciation of this support, we have established recognition societies for our major donors. Donors who contribute gifts of $1,000 or more to Clinic by the Bay are recognized on our annual donor wall, now located in our reception area.
Thanks to all of the financial support and in-kind contributions that we receive, Clinic by the Bay has recently expanded our weekly primary care clinic hours on Tuesday for an additional four hours. Our clinic now provides medical visits 16 hours per week -- on Tuesdays from 12 - 8 p.m. and on Thursdays from 10 a.m. - 6 p.m.
To support our growth and more than 700 patients enrolled in our care, we have established medical triage hours through our new patient phone line at (415) 405-0222. We are looking for medical volunteers interested in assisting with phone triage for medical-related inquiries, appointment services, and prescription refills on a daily basis.
For all non-patient inquiries, including volunteer opportunities, donations and grants, or to reach a staff member directly, Clinic by the Bay’s new business phone number is (415) 405-0207.
Carina's Story:
"I feel secure being a patient here because I trust everybody
at Clinic by the Bay."
Carina, a 64-year old Filipina, first came to the US with her husband in February 2006 after her brother-in-law sponsored their visa. They live in the Excelsior neighborhood where she has been a part-time home health caregiver since 2007.
She had MediCal when she first arrived, but then earned too much from her job to remain qualified. She first learned about Clinic by the Bay when she saw a flyer near the neighborhood library.
“I did not lose any time, came straight to the clinic to inquire,” Carina said. “I am so grateful. Luckily I was accommodated. I am so grateful for Clinic by the Bay, enjoying the benefits and the good accommodation of the people here.  You are helping many people who are in need, especially lowly paid workers in America.“
Upon arriving at our clinic, it had already been a few years since Carina last saw a doctor. She was especially concerned about her blood pressure, and she was seen urgently by one of our medical providers even though she did not have an appointment.
She was relieved to receive excellent care, at no charge, including medications for her high blood pressure and a persistent eye condition. In addition, Carina has benefited from free pap exams, blood tests, a mammogram, and she continues to have her blood pressure monitored routinely. She has attended several health education workshops at the clinic, and she participates in the low-cost prescription program at Walgreens.
When asked what surprised her most at Clinic by the Bay, Carina replied, “All the people who are really caring for me – everyone to whom I talk is always available and accommodating, giving me full attention. And every time I need the medicine, they always call my pharmacy.”
“I feel secure – being a patient here – because I trust everybody at Clinic by the Bay.”
Liseli Mulala, R. Ph.

Liseli Mulala was born in Lusaka, Zambia, and spent her formative years in a number of places including Talahassee, FL; Lima, Peru; and Boston. She earned a degree in Pharmacology at Northeastern University before settling down in the Bay Area in 1999.
She is currently pursuing a Master’s in Public Health at San Francisco State University to focus on social justice issues such as improving access to health care among underserved populations. Her attraction to the Volunteers in Medicine model of free health care was immediate.
She began volunteering at our clinic in July 2010 when her supervisor, Rhonda Lowe, invited her to attend Clinic by the Bay’s Medical Advisory Board meeting in her stead. She quickly signed on as a member of the MAB, and became our consultant pharmacist, overseeing donations of medications from Walgreens, her employer, to our over-the-counter dispensary.
Liseli appreciates that our clinic is based on a collaborative approach. Serving as one of two pharmacists on the MAB, along with several doctors and nurses, she describes her experiences as being part of “a team model, the way it should be – with no hierarchy. Our priority is taking care of patients.”
She especially enjoys being at Clinic by the Bay because “this is the way that we want to practice medicine and patient care,” she explains. “We want to spend as much time as we can with our patients by creating and following good standards of care without the restrictions that are so typical in a hospital or managed care setting.”
In addition to her volunteer roles as our consultant pharmacist and as a MAB member, Liseli is also one of our key health educators. She currently leads our monthly classes on diabetes management and quarterly classes on asthma management. She is also fluent in Spanish, bringing bilingual skills to her teaching.
Liseli’s most memorable experience at Clinic by the Bay so far is volunteering during our first annual free flu shot clinic. There, she interacted with patients one-on-one, hearing and experiencing “how truly grateful our patients are for our services, for the care they receive, and that Clinic by the Bay is really helping them avoid slipping through the cracks of the health care system.”

To learn more about volunteering at Clinic by the Bay, please contact Eliza Gibson at (415) 405-0207 or eliza@clinicbythebay.org.
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Address postal inquiries to:
Clinic by the Bay
4877 Mission Street
San Francisco, CA 94112
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